Shipping
From our EU warehouse to the door.
All ISWARD robotic mowers ship from stock held in the EU, by DPD, with the same lead time whether the parcel goes to a homeowner or to a dealer's customer.
DPD tracked parcel
Every machine leaves our EU warehouse by DPD. A tracking number is issued once the parcel is collected, and the same number works for the end customer.
1–10 working days
Processing and delivery together normally take 1–10 working days after payment confirmation. Peak season and remote postcodes can add a few days.
Dropshipping, neutral packaging
Dealers can ship straight to their own customers. We do not insert our invoice or promotional material in parcels sent on your behalf.
What to expect after ordering
- 1. Order confirmation and stock check. If a model is out of stock we tell you the next available date before payment is taken.
- 2. Dispatch from the EU warehouse. Processing and delivery normally take 1–10 working days in total.
- 3. Tracking by DPD. The number is sent once the parcel is collected; please check the delivery address on the tracking page.
For dealers and dropshipping partners
We can ship directly to your end customers with neutral packaging and no promotional insert. If you need a specific dispatch day, split delivery or a consolidated bulk shipment, tell the sales team before the order is placed.
Service area and address details
- Delivery covers most European countries. Islands and remote regions may take longer or be quoted separately.
- Please check the recipient address and phone number before dispatch. Delays caused by incorrect recipient details or local customs formalities are outside our control.
Ordering for a shop or a project?
Tell us the models and the delivery window you need; we will confirm stock and dispatch dates in writing.